Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Password reset on my internet smpt mail server resulted in loss of connectivity via Thunderbird

  • 1 baphendule
  • 0 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu famoore

famoore
famoore
more options

I changed the password on the email of my Internet email service provider. I verified I can connect to that using Webmail and my phone with the new password. I then changed the password on Thunderbird to align with this. However now I cannot connect to my smpt service provider email using Thunderbird.

When I try to download email I get the message "<my email address> :Host contacted, sending login information ... I am using Thunderbird beta Version 122.0b1 (64-bit)

I changed the password on the email of my Internet email service provider. I verified I can connect to that using Webmail and my phone with the new password. I then changed the password on Thunderbird to align with this. However now I cannot connect to my smpt service provider email using Thunderbird. When I try to download email I get the message "<my email address> :Host contacted, sending login information ... I am using Thunderbird beta Version 122.0b1 (64-bit)

All Replies (1)

famoore
famoore Umnikazi wombuzo
more options

Additional info: I also get a prompt which says: "Login to server <servername> failed "Retry" "Enter New Password" "Cancel"

However the system will not allow me to select the "Enter New Password" option.