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Sync failure PC/IOS

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  • Igcine ukuphendulwa ngu Echo117A

Echo117A
Echo117A
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Trying to sync between my PC and my iphone. Every time I've attempted it I've gotten this type of error report. And when I press sync on my iphone it tells me that sync is offline. I've logged out and back in a few times on both devices and I've also tried turning sync on and off again and it's not working. Tried syncing again and it didn't show up on my other pc either.



1705467584142 Sync.LogManager DEBUG Flushing file log 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584148 Sync.LogManager DEBUG Log cleanup threshold time: 1704603584148 1705467584158 Sync.LogManager DEBUG Done deleting files. 1705467586817 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467587873 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467588918 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467588923 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write - bumping score 1705468406145 FirefoxAccounts TRACE observed topic=push-message, data=chrome://fxa-device-update, subject=[xpconnect wrapped nsISupports] 1705468406145 FirefoxAccounts TRACE FxAccountsPushService _onPushMessage 1705468406145 FirefoxAccounts DEBUG push command: fxaccounts:device_connected 1705468406145 FirefoxAccounts INFO fetching updated device list 1705468406145 FirefoxAccounts INFO Already fetching device list, return existing promise 1705468406164 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1703654006162 1705468408408 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1703654006162 200 1705468408409 Hawk DEBUG (Response) /account/devices?filterIdleDevicesTimestamp=1703654006162: code: 200 - Status text: 1705468408409 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -409 1705468408409 FirefoxAccounts INFO Got new device list: 0114f71fc43f1c0abec31f11ea4c4f8c, 21486e339a18328ea65760b3cfdc661e, 73c3e7eb9def85f369143f46fe5ad619, c7ab28df9f8b9556bcb602d268c3282e 1705468408410 FirefoxAccounts TRACE Our push subscription looks OK 1705468408410 FirefoxAccounts INFO updating the cache 1705468448524 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write - bumping score 1705468448533 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468450556 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468450676 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468451026 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1705468451026 FirefoxAccounts DEBUG getOAuthToken enter 1705468451026 FirefoxAccounts TRACE getCachedToken returning cached token 1705468451026 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1705468451026 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1705468451226 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1705468453581 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468453583 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468454872 Sync.Service DEBUG User-Agent: Firefox/121.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.123.0.20240108143603.desktop 1705468454872 Sync.Service INFO Starting sync at 2024-01-16 23:14:14 in browser session 8sHSUqIJcFhS 1705468454872 Sync.Service DEBUG In sync: should login. 1705468454872 Sync.Service INFO User logged in successfully - verifying login. 1705468454872 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468454873 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1705468454873 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1705468454873 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468454873 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1705468454873 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468454873 Sync.SyncAuthManager INFO Getting sync key 1705468454873 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1705468454873 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1705468454873 FirefoxAccounts DEBUG getOAuthToken enter 1705468454873 FirefoxAccounts TRACE getCachedToken returning cached token 1705468454873 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1705468454873 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1705468454873 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1705468507773 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398862 - NS_ERROR_NET_TIMEOUT 1705468507773 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507773 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network 1705468507773 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468507773 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507774 Sync.Service DEBUG verifyLogin failed: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507774 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1705468507774 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468507774 Sync.ErrorHandler ERROR Sync encountered a login error 1705468507774 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1705468507775 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1705468507776 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468507776 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.sys.mjs:1038:15) JS Stack trace: onNotify@service.sys.mjs:1038:15 1705468507776 Sync.Service DEBUG Not syncing: login returned false. 1705468507776 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Trying to sync between my PC and my iphone. Every time I've attempted it I've gotten this type of error report. And when I press sync on my iphone it tells me that sync is offline. I've logged out and back in a few times on both devices and I've also tried turning sync on and off again and it's not working. Tried syncing again and it didn't show up on my other pc either. 1705467584142 Sync.LogManager DEBUG Flushing file log 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584145 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705467584148 Sync.LogManager DEBUG Log cleanup threshold time: 1704603584148 1705467584158 Sync.LogManager DEBUG Done deleting files. 1705467586817 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467587873 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467588918 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705467588923 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write - bumping score 1705468406145 FirefoxAccounts TRACE observed topic=push-message, data=chrome://fxa-device-update, subject=[xpconnect wrapped nsISupports] 1705468406145 FirefoxAccounts TRACE FxAccountsPushService _onPushMessage 1705468406145 FirefoxAccounts DEBUG push command: fxaccounts:device_connected 1705468406145 FirefoxAccounts INFO fetching updated device list 1705468406145 FirefoxAccounts INFO Already fetching device list, return existing promise 1705468406164 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1703654006162 1705468408408 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1703654006162 200 1705468408409 Hawk DEBUG (Response) /account/devices?filterIdleDevicesTimestamp=1703654006162: code: 200 - Status text: 1705468408409 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -409 1705468408409 FirefoxAccounts INFO Got new device list: 0114f71fc43f1c0abec31f11ea4c4f8c, 21486e339a18328ea65760b3cfdc661e, 73c3e7eb9def85f369143f46fe5ad619, c7ab28df9f8b9556bcb602d268c3282e 1705468408410 FirefoxAccounts TRACE Our push subscription looks OK 1705468408410 FirefoxAccounts INFO updating the cache 1705468448524 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write - bumping score 1705468448533 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468450556 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468450676 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468451026 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1705468451026 FirefoxAccounts DEBUG getOAuthToken enter 1705468451026 FirefoxAccounts TRACE getCachedToken returning cached token 1705468451026 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1705468451026 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1705468451226 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1705468453581 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468453583 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1705468454872 Sync.Service DEBUG User-Agent: Firefox/121.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.123.0.20240108143603.desktop 1705468454872 Sync.Service INFO Starting sync at 2024-01-16 23:14:14 in browser session 8sHSUqIJcFhS 1705468454872 Sync.Service DEBUG In sync: should login. 1705468454872 Sync.Service INFO User logged in successfully - verifying login. 1705468454872 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468454873 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1705468454873 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1705468454873 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468454873 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1705468454873 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468454873 Sync.SyncAuthManager INFO Getting sync key 1705468454873 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1705468454873 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1705468454873 FirefoxAccounts DEBUG getOAuthToken enter 1705468454873 FirefoxAccounts TRACE getCachedToken returning cached token 1705468454873 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1705468454873 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1705468454873 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1705468507773 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398862 - NS_ERROR_NET_TIMEOUT 1705468507773 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507773 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network 1705468507773 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468507773 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507774 Sync.Service DEBUG verifyLogin failed: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1705468507774 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1705468507774 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1705468507774 Sync.ErrorHandler ERROR Sync encountered a login error 1705468507774 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1705468507775 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1705468507776 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1705468507776 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.sys.mjs:1038:15) JS Stack trace: onNotify@service.sys.mjs:1038:15 1705468507776 Sync.Service DEBUG Not syncing: login returned false. 1705468507776 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Isisombululo esikhethiwe

Ended up figuring out what was wrong through trial and error. For some reason either my ISP or my router/modem setup is interfering with firefox's sync. Found the issue after sync worked on my phone when on cellular instead of wifi. Hooked my pc up to my phone's hotspot and it synced right away.

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All Replies (2)

Echo117A
Echo117A Umnikazi wombuzo
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After posting that question sync on my iphone started working. However it seems to have synced to my old bookmarks from my account and not the new ones that I imported recently. I'm still getting the same sync failure message I posted above on my pc.

Echo117A
Echo117A Umnikazi wombuzo
more options

Isisombululo Esikhethiwe

Ended up figuring out what was wrong through trial and error. For some reason either my ISP or my router/modem setup is interfering with firefox's sync. Found the issue after sync worked on my phone when on cellular instead of wifi. Hooked my pc up to my phone's hotspot and it synced right away.