This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Pop Inbox folder not shown: Size 15 GB

  • 9 uphendule
  • 0 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Wayne Mery

more options

I am using Thunderbird version 115.7.0(64-bit).

The Inbox is 15.5 GB in size as shown in the attached image file,Inbox Size.Jpeg.

The Inbox folder is not displayed as the attached image file,Folders.jpeg, indicates.

Please provide me with a solution to this problem.

I am using Thunderbird version 115.7.0(64-bit). The Inbox is 15.5 GB in size as shown in the attached image file,Inbox Size.Jpeg. The Inbox folder is not displayed as the attached image file,Folders.jpeg, indicates. Please provide me with a solution to this problem.
Ama-screenshot ananyekiwe

Okulungisiwe ngu Wayne Mery

All Replies (9)

more options

If this is an imap account then this is just a cache, and you can safely delete those files and Thunderbird will recreate them. Make sure it is not a pop account.

Who is the mail provider?

more options

It's a pop account. The provider is Telstra of Australia.

more options

How many messages are in the file? Have you tried compacting it?

more options

Not sure about the number of messages.

Is there a way to compact the folder when it doesn't appear in the client?

Is it a defect as alluded to in this post? that mailboxes larger than 4 GB may be broken now:

https://thunderbird.topicbox.com/groups/developers/T4dccf32786db11d5-Mdc3f2ac68db21ac7cad3af03

If so, can I use an older client(pre-115) until this defect is fixed? Are the pre-115 clients available for download?

more options

Yes, all prior releases are here: https://ftp.mozilla.org/pub/thunderbird/releases/ and specifically for final of 102 is here: https://ftp.mozilla.org/pub/thunderbird/releases/102.9.1/

more options

I am unable to use the earlier versions as the profile which the Inbox is located in is from a later version.

I deleted the inbox.msf file and started Thunderbird hoping that the Inbox.msf file will be regenerated. However that didn't happen.

Any further suggestions will be appreciated.

more options

Is the application,ThunderbirdRecovery, a safe product to use? I can't find any reviews of it.

http://www.emailadepts.com/ThunderbirdRecovery.htm

more options

Please post a screen shot of your folder pane.

more options

harshapereratrinco ?