This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox asks for master password on startup

  • 4 uphendule
  • 7 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu gcatof

jp.levy
jp.levy
more options

On my computer Firefox ask for the master password every time at startup. On other computers in my family, Firefox only ask for the Master Password when accessing a site with a password. I tried : - to disable than reenable Master Password - start in SafeMode without success. How can I solve my issue ? Thanks in advance for your help

On my computer Firefox ask for the master password every time at startup. On other computers in my family, Firefox only ask for the Master Password when accessing a site with a password. I tried : - to disable than reenable Master Password - start in SafeMode without success. How can I solve my issue ? Thanks in advance for your help

Isisombululo esikhethiwe

Are you using Sync as this is a possible reason to ask for the Primary Password when you start Firefox ?

Using Sync is a possible reason to ask for the Primary Password at startup. This is because the credentials to login to the Sync account are stored in the Password Manager and you need to enter the Primary Password to unlock the passwords and connect/login to the Sync account.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

Are you using Sync as this is a possible reason to ask for the Primary Password when you start Firefox ?

Using Sync is a possible reason to ask for the Primary Password at startup. This is because the credentials to login to the Sync account are stored in the Password Manager and you need to enter the Primary Password to unlock the passwords and connect/login to the Sync account.

jp.levy
jp.levy Umnikazi wombuzo
more options

Thanks. I did not realize that sync was activated on my PC. Disconnecting solved my issue.

Nath Rao
Nath Rao
more options

For whatever reason, Firefox seems to have turned sync on by itself. I need to turn it off, but there is no option to do that, only to log in. To make it worse, I have different profiles (a wall between my financial accounts and my general browsing). It is not clear how to prevent the different profiles from syncing with each other, an obvious no-no. That is because it looks like the only way to do that would be to get different emails to use with different profiles.

I have been using using Firefox for privacy reasons. This new policy of opting out of syncing but only after creating an account is counter to that. I am deeply disappointed.

gcatof
gcatof
more options

Is this really how it's supposed to work? That every time you start the program a password window pops up? As a suggestion for improvement. Is it really impossible to make sure that the master password during Sync is asked only if there are changes in passwords? (it would be possible to store information about whether there were changes in an unencrypted form).