Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firfox sync not syncing my data and all my passwords are lost

  • 3 uphendule
  • 2 zinale nkinga
  • 16 views
  • Igcine ukuphendulwa ngu Aman Gupta

more options

I tried to login to firefox sync on a different system due to repair. My entire data is gone and all passwords are also gone. What to do.

I even tried login with username and password apart from google sync. It still didn't worked.

I tried to login to firefox sync on a different system due to repair. My entire data is gone and all passwords are also gone. What to do. I even tried login with username and password apart from google sync. It still didn't worked.

All Replies (3)

more options

Hi Aman

Do you still have your data on your other device?

more options

The other device went for repair and I don't have access to it.

more options

I think this has happened when I tried to switch my primary email address. It didn't worked and my primary address is still the same