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EXCEPTION_ACCESS_VIOLATION_READ

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  • Igcine ukuphendulwa ngu zeroknight

Shelly Bell
Shelly Bell
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I have at least some computer knowledge but not enough to understand the link on the crash report that says what this report means. Is there a cliff notes version of why my firefox keeps crashing. I have link to the page so I am not sure what info is needed to help me. I can give screenshots or link info. I'm not sure if it's safe to post everything on report or what is necessary.

I have at least some computer knowledge but not enough to understand the link on the crash report that says what this report means. Is there a cliff notes version of why my firefox keeps crashing. I have link to the page so I am not sure what info is needed to help me. I can give screenshots or link info. I'm not sure if it's safe to post everything on report or what is necessary.

All Replies (5)

zeroknight
zeroknight
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Does it still happen in Troubleshoot Mode?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support).

  • click the "All crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternately, you can open about:crashes via the location/address bar.

See "Viewing reports outside of Firefox":

Shelly Bell
Shelly Bell Umnikazi wombuzo
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bp-15d569cd-b444-45df-8be4-854eb0240413

Shelly Bell
Shelly Bell Umnikazi wombuzo
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I went into troubleshoot mode and it just brought me to a page. I refreshed Firefox and cleared cache. Not sure what else or what I am supposed to do in here.

zeroknight
zeroknight
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The crash appears to be related to Nvidia software. Visit about:third-party in the address bar and try blocking nvwgf2umx.dll then restart the browser.

Try updating your graphics drivers from the Nvidia site.