Okay, when you start thunderbird, are you prompted for a PRIMARY password? Let's resolve that first. Thank you.

yes, the box asks for primary password. Thanks

Okay, my guess is you entered that in hopes it was your account email. the primary password (optional) restricts access. If you forget it, you lose access to thunderbird. If you did not want a primary password, you can remove it at settings.privacy&security you can untick that feature, and you will be required once more to enter it.

which means that you never changed the password on the account itself. You can now, I think, reset the Juno password.

Thank you, David!

I'm not sure if your suggestions are relevant to my current problem. Background: My Juno password was reset 6/24. I don't know of a reason to reset it now. I entered the new password into Thunderbird. Thunderbird now requires 'Please enter your Primary Password' to open. When Thunderbird is open, I can send email thru Thunderbird from my Juno email & receive self-addressed emails in Juno webmail

My current problem: Thunderbird will not download email from Juno webmail. When I click 'Get messages', in Thunderbird, a dialogue box at the bottom of the screen & says > dvd.kvd@juno.com: Host contacted, sending login information... < the blue working line signal works for 2-3 min, then just goes out, & the line at the bottom >dvd...information< goes out with no error message or any other change that I can see.

Thanks for your patience with me, I'm not sure how to accurately describe things.

Ok, I'm confused. You state that you receive email messages, and also say that you don't. What is a self-addressed email?

In 1997, my late husband opened my Juno account, which had an offline program from back in the days of dial-up. Over the years Juno's off-line program got clunky & slow, so he migrated my Juno files, &c to Thunderbird because of the vastly better drafting & filing capabilities.

Normally, when Tbird is working right, I open Tbird & click >get messages<. Then Tbird retrieves my emails from Juno webmail [I think it is called pop-mail] and Tbird downloads the the contents of the Juno webmail inbox to my Tbird inbox. Then I work off line & archive my emails on my computer in Tbird folders.

Currently Juno is functioning correctly, as far as I can tell.

Currently Tbird sends outgoing emails from my dvd.kvd@juno.com address to Juno's webmail. This is verified because test emails sent from Tbird to dvd.kvd@juno.com arrive in Juno's webmail inbox.

Problem: Tbird doesn't download Juno webmail inbox into Tbird's inbox.

Thanks for your patience.

Okay, I understand better. For your vocabulary, the 'Juno webmail' is the 'Juno server'. Messages on the server are visible online. What you're reporting is that Thunderbird is not retrieving incoming messages. Are you receiving any error messages on that? Can you do a screenshot of your server settings pane within your account? Seeing that would help us in trying to assist.

Okay, do you still have the new password from your post? Let's try this: - click settings>privacy&security - click 'saved passwords and then 'show passwords' - highlight the rows for Juno (probably two) and delete them - that removes the old password - now check mail and Thunderbird should prompt for the new password. - let me know how it goes.

Thanks for the vocabulary help. I deleted the passwords as per directions - click settings>privacy&security - click 'saved passwords and then 'show passwords' [I did this earlier, after reading some of the Tbird self help articles] When I clicked 'show passwords' the 'enter primary password' prompt appeared & I entered the 6/24 password. After I deleted the 2 passwords, I clicked 'get messages', & nothing happened, it did not check email. I closed Tbird & reopened, and again, I clicked 'get messages', & nothing happened, it did not check email. I clicked the online ball at the lower left, & got the prompt 'do you want to check messages before you go offline.' Clicked yes. That gave the working signal at the bottom. See screen shot. But no messages arrived.

Thanks for the encouragement & patience, David.

re :Juno Security <security@support.juno.com> sent me an email that Thunderbird downloaded that my account had been compromised, & I needed to reset my password.

Are you sure that email really was from the email address it said in the From field. I often get emails that say they are from a known good email address, but if you hover the link to update the password within that email it may not go to the correct location. So I hope you did not use any link within that email to reset a password.

If you removed the stored passwords then Thunderbird cannot access server because there are no passwords to use. So, you should have got a pop up box asking for the account password. You do not mention anything about resetting that password and selecting the checkbox to remember password.

So at this point please confirm you can do the following. Using a browser - logon to your webmail account. Are you able to logon to your webmail account using the old password or the new password?

Toad-Hall, Thanks for your interest & suggestion. I checked the full headers before I took action on this email. It was from security@support.juno.com I have made the error you describe in the past, but did not this time. Thanks for helping us less knowledgable.

Ok, but @toad-hall had an important milestone: have you checked mail via your web browser to verify your password is working?

I'm confused, David,

I have been successfully using the 6/24 password in my Juno server to send & receive email, on both Chrome & Firefox since 6/24, sent & received many emails.

I deleted the passwords in 'Settings>privacy & security' and entered the 6/24 password. Tbird opens when I enter the 6/24 password, and will send email [test email sent since I started this response received on the Juno server when signed in on both Chrome & Firefox]

Tbird does not download email from the Juno server, just tried again.

Thanks for your interest to this problem

Toad-Hall, Thanks for your interest & suggestion. I checked the full headers before I took action on this email. It was from security@support.juno.com I have made the error you describe in the past, but did not this time. Thanks for helping us less knowledgable.

I'll clarify my point just in case I was misunderstood - Any decent hacker can alter the 'From' data and most forget or cannot to alter the 'Return-Path' email address. So that is worth checking as well. But when I mean 'From' - I'm not talking about what is seen in the source in the From header. The original From email will be in the 'Received' by first server which is the last 'Received' reading down from the top.

example: This was an email I received from a company called Anglian Windows. The top one is 'Received from sending server to my server so I can download it. AS I read down I can see all the various servers it passed through. I can see email originates from anglian-windows.com and it states the sender is name of person@Angliangroup.com who is an authorised sender. It also tells me the IP addresses so I can check that out as well.

Received: from sa-prd-rgin-009.btmx-prd.synchronoss.net ([10.2.38.17]) by sa-prd-fep-016.mx.internal with ESMTP id <20200820145443.HWIP4160.sa-prd-fep-016.mx.internal@sa-prd-rgin-009.btmx prd.synchronoss.net> for <My email address>; Thu, 20 Aug 2020 15:54:43 +0100 Received-SPF: pass (sa-prd-rgin-009.btmx-prd.synchronoss.net: domain Angliangroup.com designates 85.115.52.190 as permitted sender) identity=mailfrom; receiver=sa-prd-rgin-009.btmx-prd.synchronoss.net; client-ip=85.115.52.190; envelope-from=name of person@Angliangroup.com; Received: from MAIL05.anglian-windows.com (direct.anglian-windows.com [217.33.96.222]) by rly06a.srv.mailcontrol.com (MailControl) with ESMTPS id 07KEsZmN037271 (version=TLSv1.2 cipher=ECDHE-RSA-AES256-SHA384 bits=256 verify=OK) for <My email address here>; Thu, 20 Aug 2020 15:54:39 +0100 Received: from MAIL05.anglian-windows.com (10.100.100.39) by

MAIL05.anglian-windows.com (10.100.100.39) with Microsoft SMTP Server (TLS)
id 15.0.1497.2; Thu, 20 Aug 2020 15:54:37 +0100

re :I deleted the passwords in 'Settings>privacy & security' and entered the 6/24 password.

I presume you mean you 'Edited' the saved passwords for both incoming (either imap@//...OR mailbox://....) and smtp://....

However, I'm not sure what you mean by "Tbird opens when I enter the 6/24 password"

Thunderbird should already be open and running and if passwords are saved then you would not need to enter the password each time.

The only password which gets asked upon start up will be a 'Primary Password' which has nothing to do with account passwords.

So we need to be clear on a few points. Have you set up a Primary Password ? In the stored Passwords - do you need to enter Primary Passwrid in order to see stored passwords? In stored passwords when you click on 'Show Passwords', do you see two lines for your account? if POP - One will be mailbox://account... if Imap - One will be imap://account... One will be smtp://account...

Toad-Hall,

1. Sorry to gotten distracted & delayed responding to your very thoughtful suggestions/questions. 2. As time has passed, I am less sure exactly the sequence of events after receiving the compromised account message on 6/24. 3. The original "Your account compromised - Please change password" message will not display the full headers anymore. I've never had that happen before. I had been toggling between full headers & normal headers to forward messages to abuse@support.juno.com or spamdesk@support.juno.com, and to check 'Return-Path' email address frequently. I am pretty sure I checked the return path on this message, back then, but... 4. I have referred to the password I reset when I got the 6/24 'account compromised' message as the '6/24 password' because I find 'new', 'old', 'previous' 'current' to describe passwords confusing. 5. Thunderbird requires me to log with my primary password each time, & again when I go to 'show passwords' David provided some suggestions to stop requiring passwords before each session, but I didn't understand the directions, & was more concerned about the problem of downloading email from Juno popmail to Tbird. 6. The 6/24 password is the Primary Password, I think, because when I put it into the Primary Password prompt, it opens. 7. At a previous time, following David's directions, I removed 2 lines in the saved passwords table. There were 2 lines at that time. This morning there is only one line there smtp://smtp.juno.com

Thanks for reading thru all this, and your generous help.

re :5. Thunderbird requires me to log with my primary password each time, & again when I go to 'show passwords'

Understood - you have set up a 'primary password' in Thunderbird. That 'primary password' is basically a protection on your computer to stop other prying eyes from being able to access your stored passwords. It does not prevent opening of Thunderbird or anyone seeing any emails.

That 'Primary Password' is very useful if you share a computer and also allow other people access to your User account. Most people set a password on their computer User Account and therefore would not need additional primary password unless other people know your User Account password.

The 'Primary Password' is not a mail account password.

re :7. At a previous time, following David's directions, I removed 2 lines in the saved passwords table. There were 2 lines at that time. This morning there is only one line there smtp://smtp.juno.com

That means there is no stored password for incoming mail. only outgoing mail. Thunderbird will attempt to Get Messages auto or when you click on 'Get Messages'. If no password is stored, it will prompt you for the mail account password. That mail account password is not the 'Primary Password', it is the password you use when you logon to your webmail account. It is also the same password used for sending mail and should be displayed in the stored passwords in the smtp://smtp.juno.com line. I believe you call this mail account pasword your 6/24 password because you have used it in the Juno server to send & receive email.

So once Thunderbird is up and running, click on 'Get Messages' and Thunderbird will attempt to access server - it will not be able to do this because there is no saved password. At the prompt you enter the mail account password - aka the 6/24 password and select the checkbox for thunderbird to remember the password and finally click on OK.

Then the password should get saved in the stored passwords.

This is additional info on 'Primary Password' - obviously this would not be any mail account password. You know you are being asked for Primary Password because it specifically uses the words 'Primary Password' in the password prompt. https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password