This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error Message for FireFox

  • 1 baphendule
  • 3 zinale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu NoahSUMO

more options

What does the following error message mean and how can the problem be corrected?

XUL Runner Error platform version '129.01' is not compatible with minVersion>=129.0 maxVersion<=129.0

Thank you.

Nora Jones

What does the following error message mean and how can the problem be corrected? XUL Runner Error platform version '129.01' is not compatible with minVersion>=129.0 maxVersion<=129.0 Thank you. Nora Jones

Okulungisiwe ngu NoahSUMO

All Replies (1)

more options

I believe your Firefox was unable to update successfully and since not all of the files got upgraded, there's a mismatch between the old files & the new files causing that error.

Do you use a security software called ZoneAlarm or ZoneAlarm Extreme Security? It may be causing the problem. If you can find the option to "Clear Virtual Data" that should allow you to reinstall or update Firefox to fix that error message.

Instructions for "Clear Virtual Data" - should be in the Advanced section of ZoneAlarm's settings: http://download.zonealarm.com/bin/forcefield_x/help/wwhelp/wwhimpl/common/html/wwhelp.htm?context=ForceField&file=advancedsettings.html

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.