Mozilla account login has overwritten my google account login of Firefox!
I had a problem therefore I had to reinstall Firefox. When I reinstalled I had to login again and I did that with my usual Mail Address that I used for Firefox since years! But something was off... No Bookmarks, no backups nothing! I pressed sync to get the data because it didnt fetch it automatically but nothing happened either. I logged out and somehow after googling I found a way to login with google! (The option wasnt available anymore in the browser options WTF?! ) logged in and saw my profile picture etc I noticed this was my real account right there! Logged in and landed (at leat so it seemed in that new account that I described before which wasnt my real account, I synced nothing happened, all is fcked!) I lost my account so it seems with bookmarks that I gathered for years! ALL LOST.. Iam mad, frustraded, sad... and there doesnt seem to be any backup on my harddrive at least and my firefox account has been overwritten... Should I´ve been swapped earlier to google Chrome?! I really liked Firefox over these years... Iam so sad right now
All Replies (2)
Julian, it may be that your current local profile folder is not the same as the original local folder that was used before the install?
Note, you may wish to first backup any local profile folders before attempting any data recovery. To do this you can:
- close all open Firefox windows
- open File Explorer
- paste "%APPDATA%\Mozilla\Firefox\Profiles" into the address bar (without the quotes) and press enter
- copy all folders here to a backup location
(This will backup all profile folders that Firefox has created in the default location. But if you have manually created additional profile folders outside of this default location, then you would need to find the locations on your hard drive where you set these profiles to be created, in order to back them up)
Once you are ready to attempt data recovery, see this article: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update
Okulungisiwe ngu TechHorse
Did you possibly reset the password for the Sync account because you forgot this password?
If you reset the password for the Mozilla account because you do not remember this password, then that will remove all data stored on the Sync server because this password is used to encrypt your data locally before it is uploaded to the Sync server and only this password or a possible recovery key you created earlier can decrypt this data.
Keep in mind that Sync isn't designed to be used as a backup, but merely is meant to sync data between connected devices. Best is always to backup your personal data locally.
It is possible that reconnecting Firefox to Sync made the Sync server think you reconnected the same device profile and instead of downloading content on the Sync server it uploaded your empty profile data to the Sync server and cleared all data on the server.
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