This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Repeat notifications

  • 4 uphendule
  • 0 zinale nkinga
  • Igcine ukuphendulwa ngu ovation8

more options

First let me thank you for a great app.. I have an issue I have been uable to resolve. When I get a new email message I receive the sound notification as it should, but then I continuously get additional sound notifications about every five minutes or so for the same email. This happens if I have not opened the new email but just have the app minumized and running in the background. The settings are pretty straight forward and I have looked at those several times. Perhaps I am missing something in the notification settings. Is there a way to stop receiveing the multiple sound notifications for the same email. Thank you for your assistance, Marty

First let me thank you for a great app.. I have an issue I have been uable to resolve. When I get a new email message I receive the sound notification as it should, but then I continuously get additional sound notifications about every five minutes or so for the same email. This happens if I have not opened the new email but just have the app minumized and running in the background. The settings are pretty straight forward and I have looked at those several times. Perhaps I am missing something in the notification settings. Is there a way to stop receiveing the multiple sound notifications for the same email. Thank you for your assistance, Marty

All Replies (4)

more options

Helpful?

more options

Thank you for the quick reply. That does not help my issue. My problem is not stopping sound notifications, it is that I get the initial notification for a new email as I should. But then I continue to get additional notifications for the same email about every 5 minutes or so after that. I just want to receive 1 notification when a new email arrives and that's all. Is there a way to stop the multiple sound notifications for the same email? Thank you again for your help.

Helpful?

more options

Does this happen for every new message or only one? Does the same thing happen in safe/troubleshoot mode (hold Shift when launching TB)?

Helpful?

more options

Sorry if I'm not giving enough detail. I have the settings to send a sound notification when a "new" email arrives. I then minimize TB so it just appears in the system tray as an icon. When I receive 1 new email, I get the sound notification and it shows on the icon there is 1 new email. Everything is fine to this point. I do not touch my computer at all. No new emails come in. The icon in the system tray still shows 1 new email. After about 4 or 5 minutes, I get another sound notification like I received another email. Nothing else changes. A few minutes later I get another sound notification. No new emails and the icon still shows 1 new mail. This continues until I open the app and actually click the email to show it read. Once I do that no more notifications, everything is fine. I kept thinking there might be a setting for play sound only once when emails arrive, but if there is, I can't find it. Hope this explains what's going on better. Thank you again for the help...

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.