This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

128.2.2esr Seems to break everything

more options

I just upgraded to 128.2.2esr and cannot receive or send messages after the update. I have restarted the computer and tried again - still nothing. I'm unable to use a tool that is critical for my daily needs.

Trying to send just says "Connected" or "Sending" but never completes. Worked fine before the update which was just in the past hour or so.

Same issues with downloading new email or sending email for all accounts. :(

Anyone else having problems? Ideas?

Thank you!

I just upgraded to 128.2.2esr and cannot receive or send messages after the update. I have restarted the computer and tried again - still nothing. I'm unable to use a tool that is critical for my daily needs. Trying to send just says "Connected" or "Sending" but never completes. Worked fine before the update which was just in the past hour or so. Same issues with downloading new email or sending email for all accounts. :( Anyone else having problems? Ideas? Thank you!

All Replies (7)

more options

Note: This is for Windows 11 - 64 bit. Thank you!

Helpful?

more options

Downgrading to 128.2.1esr restored functionality, but seems like something is seriously wrong here :(

Helpful?

more options

Saw your post, Scott, when I was logged onto the group for something else. When I went to see what version I was running, Thunderbird, at that very moment, downloaded 128.2.2 and urged me to restart Tbird to install. With a bad feeling in the pit of my stomach I did just that, and then tested send/receive functionality; all is well, it sends and receives as usual. I'm running Win 10 Pro, however, and will probably cling to that version until I'm in my grave. My wife has Win 11 and I don't like it at all!

Okulungisiwe ngu Electrojim

Helpful?

more options

Interesting. If I don't downgrade to 128.2.1esr, everything breaks. When I do, it all works fine again. Appreciate your experience and hope someone else comments that has the same issue or I'm probably more in trouble and never able to update again..... :( Thank you!

Helpful?

more options

Since 128.2.2esr which I got it today (2024-09-18), I cannot receive or send email for multiple accounts like gmail and office365 accounts. I downgraded to 128.2.0esr which I had installer in hard drive and with this version, everything works. But as soon as update to 128.2.2esr it's stops.

Helpful?

more options

Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Does problem go away?

Helpful?

more options

Same issue here. Pressed About, and it downloaded and installed the 128.2.2esr update (already used 128 for a few days without any problem). After the update, no more new mail on any account. I've tried to disable all addons, and also tried to start in Troubleshoot mode, which loaded thunderbird in a default view format, but it did not help. 128.2.2esr is a mass!! Using Windows 11 Pro version 23H2 Downloaded and installed (updated) 128.2.1 from https://download.mozilla.org/?product=thunderbird-128.2.1esr-SSL&os=win64&lang=en-US and now it works fine.

Okulungisiwe ngu alon.gingold

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.