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SPAM folder

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  • Igcine ukuphendulwa ngu sfhowes

info5991
info5991
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A my customer had a old Thunderbird ( 115.15.0). Several correct emails started to enter into the SPAM folder. He moved into the right folder but all emails back to SPAM folder. He get he ckeckout the version and so he upgrade to last version BUT happen always the same.

Pls, can help to resolve it? Thank you

A my customer had a old Thunderbird ( 115.15.0). Several correct emails started to enter into the SPAM folder. He moved into the right folder but all emails back to SPAM folder. He get he ckeckout the version and so he upgrade to last version BUT happen always the same. Pls, can help to resolve it? Thank you

All Replies (2)

david
david
  • Top 10 Contributor
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Is he marking them as not spam before moving them? If not doing that, I believe Thunderbird will continue to see the messages as spam.

Helpful?

sfhowes
sfhowes
  • Top 10 Contributor
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See https://support.mozilla.org/en-US/questions/1404881

Helpful?

Buza umbuzo

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