Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't log in to Thunderbird account on a new (old) MacBook--Help!

  • 2 uphendule
  • 0 zinale nkinga
  • Igcine ukuphendulwa ngu slawhi520

slawhi520
slawhi520
more options

Had to reinstall Thunderbird on my old Mac after wiping it (accidentally! :() and it won't let me log in--Says probably wrong configuration, username or password. Old computer logs in fine! Any help most most appreciated THANK YOU!!!!!

Had to reinstall Thunderbird on my old Mac after wiping it (accidentally! :() and it won't let me log in--Says probably wrong configuration, username or password. Old computer logs in fine! Any help most most appreciated THANK YOU!!!!!

Isisombululo esikhethiwe

Hi Matt, Thank you SO much for the response! I was going nuts!!!

Turns out (deep abject embarrassment) I had my password wrong! Problem Solved. Mea Culpa! Really appreciate folks taking the time to problem solve folks crazy questions. Y'all rock. Have a good one!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The new account wizard offer that banal advice as soon as there is a connection issue. It is rarely correct and leads folk of in circles usually.

If you only removed the application, the profile with all of the settings and mail should still be on the system. SO what exactly did you do?

Helpful?

slawhi520
slawhi520 Umnikazi wombuzo
more options

Isisombululo Esikhethiwe

Hi Matt, Thank you SO much for the response! I was going nuts!!!

Turns out (deep abject embarrassment) I had my password wrong! Problem Solved. Mea Culpa! Really appreciate folks taking the time to problem solve folks crazy questions. Y'all rock. Have a good one!

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.