This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I accidentally sent a crash report, how can I request it to be removed?

  • 2 uphendule
  • 0 zinale nkinga
  • 37 views
  • Igcine ukuphendulwa ngu john2312555

more options

My firefox browser froze and i accidentally sent the crash report. Is there any way to request it to be removed i cant find any form or email to ask for deletion.

Thanks in advance for all the answers!

My firefox browser froze and i accidentally sent the crash report. Is there any way to request it to be removed i cant find any form or email to ask for deletion. Thanks in advance for all the answers!

Isisombululo esikhethiwe

If you check the about:crashes page, you can use the View link to see the public-facing data from your crash report on the crash-stats server.

There is a link there to file a bug, I actually don't know if that's the right way to get data removed. There is an unrelated form to request data deletion called a "Data Subject Access Request." You can find a link to that form toward the bottom of the Privacy Policy: https://www.mozilla.org/privacy/ -- I haven't tried it myself but if you give them the URL to the crash report, they could let you know whether it's in their scope.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

If you check the about:crashes page, you can use the View link to see the public-facing data from your crash report on the crash-stats server.

There is a link there to file a bug, I actually don't know if that's the right way to get data removed. There is an unrelated form to request data deletion called a "Data Subject Access Request." You can find a link to that form toward the bottom of the Privacy Policy: https://www.mozilla.org/privacy/ -- I haven't tried it myself but if you give them the URL to the crash report, they could let you know whether it's in their scope.

Helpful?

more options

Thanks a lot!!! That was exactly what I was looking for but couldn't find. I will contact them.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.