This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird displays the whole tree structure

  • 4 uphendule
  • 0 zinale nkinga
  • Igcine ukuphendulwa ngu coffent

more options

I recently updated my Thunderbird account to the latest version. With the earlier version, when I clicked on a main folder it opened, showing just the sub-folders directly under it. With this version, it expands the whole tree showing not just the main subfolders but all the folders beneath them. How can I get Thunderbird to display just the main subfolders, as with the earlier version?

I recently updated my Thunderbird account to the latest version. With the earlier version, when I clicked on a main folder it opened, showing just the sub-folders directly under it. With this version, it expands the whole tree showing not just the main subfolders but all the folders beneath them. How can I get Thunderbird to display just the main subfolders, as with the earlier version?

Isisombululo esikhethiwe

Thanks for your instructive images. By default TB should memorize the state of folder pane on shutdown and open the next time in the same state. TB shut down open the Thunderbird profile folder following these instructions https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_finding-your-profile-without-opening-thunderbird TB still closed, in the profile folder search for the folderTree.json file and delete it. Restart TB

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (4)

more options

It's difficult to understand your problem. Can you show a slightly retouched screen grab of the folder tree ?

Helpful?

more options

Yes, my original posting was rather confusing. Hopefully these screenshots will help. I want clicking on the > arrow next to "Org" (in the example case) to open just the main subfolders, as in pane 1, not the whole tree, as in pane 3.

Helpful?

more options

Isisombululo Esikhethiwe

Thanks for your instructive images. By default TB should memorize the state of folder pane on shutdown and open the next time in the same state. TB shut down open the Thunderbird profile folder following these instructions https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_finding-your-profile-without-opening-thunderbird TB still closed, in the profile folder search for the folderTree.json file and delete it. Restart TB

Helpful?

more options

That worked! Thanks very much for your help.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.