This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

On Win 7 firefox does not work or will not open at all after repeatedly reinstalling

  • 2 uphendule
  • 17 zinale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu juzzietan

more options

On Win 7 firefox does not work or will not open at all after repeatedly reinstalling it

This happened

Every time Firefox opened

after installing win 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5

On Win 7 firefox does not work or will not open at all after repeatedly reinstalling it == This happened == Every time Firefox opened == after installing win 7 == == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5

All Replies (2)

more options
more options

I get this too. I have tried uninstalling/reinstalling quite a few times, tried both standard and custom install (unchecking the add quick-launch option)

After I have installed Firefox (version 3.6.12) and launched it from the installer app, a little window appears with the title "Import Wizard", but it is less than 2 lines high, with a black background, and the only option is for me to hit the close button.

From that point, every time I try to run it, absolutely nothing happens. I have watched the Task manager to see if the firefox.exe process starts but I don't see anything there. Probably dieing too quickly.

I tried running it under safe-mode, but still get nothing.

I am not sure if other people see the little broken Import Wizard dialog but that's what I get.

Hope this added information helps.

Thanks