This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My computer has a virus and a) I can't connect to the internet b) can't get to my firefox bookmarks to back them up. Where are they stored on the hard drive?

  • 4 uphendule
  • 8 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Winz

AnonymousUser
AnonymousUser
more options

My computer has a virus and I have to reformat my computer. I can not get to the internet with this computer and trying to find where the bookmarks are saved on the hard drive.

This happened

Not sure how often

== The virus started preventing me from connecting to the internet on Friday.

My computer has a virus and I have to reformat my computer. I can not get to the internet with this computer and trying to find where the bookmarks are saved on the hard drive. == This happened == Not sure how often == The virus started preventing me from connecting to the internet on Friday.

All Replies (4)

Chris Ilias
Chris Ilias
  • Moderator
more options

See Back up and restore information in Firefox profiles

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox

imglad79
imglad79
more options

We have the same problem. First thing I did is make a back up files then reformat the computer and install and update the Bitdefender antivirus.

Okulungisiwe ngu imglad79

Winz
Winz
more options

http://support.mozilla.com/en-US/kb/Profiles

Have a look into this... Might help you solve the prob.