This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox upgrade tricked me into installing McAfee & i want to ensure full Norton functionality is restored.

  • 3 uphendule
  • 44 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu printphi

AnonymousUser
AnonymousUser
more options

Installed FFx 3.6.4, accepted advice to upgrade to v10 of an Adobe product. Never checked any McAfee box, but was informed both v10 and McAfee had been installed.

This happened

Just once or twice

== I followed Mozilla recommendation following Ffx upgrade

Installed FFx 3.6.4, accepted advice to upgrade to v10 of an Adobe product. Never checked any McAfee box, but was informed both v10 and McAfee had been installed. == This happened == Just once or twice == I followed Mozilla recommendation following Ffx upgrade

Isisombululo esikhethiwe

Firefox didn't "trick" you, Adobe did.

http://get.adobe.com/flashplayer/ has a checkbox next to "Free McAfee® Security Scan Plus (optional)". You would have to contact Adobe about your objection to this.

This McAfee product shouldn't disable other AV applications, and can be uninstalled from an item in its Programs folder in the Start Menu: See the bottom of http://us.mcafee.com/en-us/affiliates/adobe/landingpages/np681.asp?cid=72563

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 4

All Replies (3)

rjohnson19
rjohnson19
more options

Isisombululo Esikhethiwe

Firefox didn't "trick" you, Adobe did.

http://get.adobe.com/flashplayer/ has a checkbox next to "Free McAfee® Security Scan Plus (optional)". You would have to contact Adobe about your objection to this.

This McAfee product shouldn't disable other AV applications, and can be uninstalled from an item in its Programs folder in the Start Menu: See the bottom of http://us.mcafee.com/en-us/affiliates/adobe/landingpages/np681.asp?cid=72563

jf20938
jf20938
more options

"Firefox didn't "trick" you, Adobe did."

Yes, but Firefox is driving the getaway car. Updating Firefox requests you to update Adobe. Updating Adobe directly (i.e. from the Firefox warning screen, not starting at the adobe website) forces a download of McAfee. You can then un-install McAfee but at the next Firefox update, you're asked to update Adobe again. At least, that's what seems to be happening to me. I'd prefer that Firefox's check was able to determine that Adobe is current and ignore McAfee's status completely. Without that more refined check, Firefox is an accomplice, albeit unwittingly.

Okulungisiwe ngu jf20938

printphi
printphi
more options

I updated Adobe Flash today and there was definitely no place to uncheck installing McAfee. There was a box to uncheck installing Chrome.

I read in an Adobe Forum that "For some reason Firefox uses the DLM. I recommended not using it and to Manually Install Flash Player into FF or IE."

It was easy enough to uninstall McAfee, but I am appalled at what happened.