This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

error :Platform version 1.9.2.4 is not compatible w/minVersion>=1.9.2.6 maxVersion

  • 1 baphendule
  • 11 zinale nkinga
  • 12 views
  • Igcine ukuphendulwa ngu rjohnson19

AnonymousUser
AnonymousUser
more options

getting error platform version 1.9.2.4 is not compatible w/ minVersion>=1.9.2.6 maxVersion

getting error platform version 1.9.2.4 is not compatible w/ minVersion>=1.9.2.6 maxVersion

All Replies (1)

rjohnson19
rjohnson19
more options

Try a clean reinstall: 

  1. Download the Firefox installer from Mozilla.com and save it to your desktop or other location.
  2. Make sure that Firefox is closed completely
  3. Delete the Firefox installation directory (On Windows, this is typically the C:\Program Files\Mozilla Firefox folder that contains "firefox.exe" and other Firefox program files and folders).
  4. Reinstall Firefox by running the installer you downloaded previously.

Your personal settings, including bookmarks and history, will not be lost.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall