We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

when downloading v3.6.6 the dialog box shows 'download paused'

  • 4 uphendule
  • 10 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu AnonymousUser

more options

I normally update FF when prompted, and did so when v3.6.6 was released. Howvere, the dialog box appeared to function properly until it said 'download paused', and now won't go away or let me start again. How do I cancel this download to try again?

This happened

Just once or twice

== I was downloading a routine update

I normally update FF when prompted, and did so when v3.6.6 was released. Howvere, the dialog box appeared to function properly until it said 'download paused', and now won't go away or let me start again. How do I cancel this download to try again? == This happened == Just once or twice == I was downloading a routine update

All Replies (4)

more options

Same problem here.

Says "paused downloading firefox 3.6.7" Yes i know 3.6.8 is out now:( "connecting to the update server..."

and its stuck, i can hit hide and go back to bring it back with resume, no effect on actual update progress, which is at "connecting to the update server..." only.

more options

Forgot to add, i'm using 3.6.6

more options

ok thats fucked up. https://wiki.mozilla.org/Software_Update:Manually_Installing_a_MAR_file#Steps_for_Windows I tried to manually update, it failed no apparent reason, i followed the directions to the T.

But upon starting firefox again i was able to use the firefox updater to get to 3.6.8... no longer hung donwloading 3.6.7...go figure.

more options

I use FireFox v3.6.3 and cannot update to the newer version too.