This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Google not working

  • 2 uphendule
  • 72 zinale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu rpost2002

rpost2002
rpost2002
more options

I ran into a curious problem trying to use Google search. Found a solution. But not certain what caused the problem.

When I tried to refine a search (modify text in their search text box) the browser would not refresh on hitting return or their search button. I had to enter the updated search in the Firefox search control (at top right).

The problem did not occur when using IE 8 or Google Chrome. And I did not have the submit problems with other web sites.

I tried re-installing Firefox while maintaining bookmarks, passwords, history, but that did not fix the problem.

However when I completely uninstalled Firefox and then performed a clean installed the Google search page worked as expected.

It is possible that I had some malware, specifically the Flash exploit, as Firefox is my primary browser. I am not certain and only guessing Figure I should pass on my experience in case others run into the same problem.

My solution was: 0. Make certain have all login/passwords for websites. 1. Export my bookmarks to the JSON file. 2. Uninstall Firefox with "Remove my Firefox personal data and customizations" checked. 3. Re-install Firefox using fresh download. 4. Import bookmarks 5. Restore Add-ons. 6. Download Flash 10.1 and install (NOTE: Checked for but no additional add-on following this install)

Then Google search pages worked as expected.

I ran into a curious problem trying to use Google search. Found a solution. But not certain what caused the problem. When I tried to refine a search (modify text in their search text box) the browser would not refresh on hitting return or their search button. I had to enter the updated search in the Firefox search control (at top right). The problem did not occur when using IE 8 or Google Chrome. And I did not have the submit problems with other web sites. I tried re-installing Firefox while maintaining bookmarks, passwords, history, but that did not fix the problem. However when I completely uninstalled Firefox and then performed a clean installed the Google search page worked as expected. It is possible that I had some malware, specifically the Flash exploit, as Firefox is my primary browser. I am not certain and only guessing Figure I should pass on my experience in case others run into the same problem. My solution was: 0. Make certain have all login/passwords for websites. 1. Export my bookmarks to the JSON file. 2. Uninstall Firefox with "Remove my Firefox personal data and customizations" checked. 3. Re-install Firefox using fresh download. 4. Import bookmarks 5. Restore Add-ons. 6. Download Flash 10.1 and install (NOTE: Checked for but no additional add-on following this install) Then Google search pages worked as expected.

Isisombululo esikhethiwe

Your above posted system details show outdated plugin(s) with known security and stability risks.

  • Java Plug-in 1.4.2_10 for Netscape Navigator (DLL Helper)

Update the Java plugin to the latest version.

If you didn't delete the Firefox program folder then chances that it was malware are less. Most malware would survive deleting only the profile folder and in such cases a new profile could have helped as well.

See Troubleshoot and diagnose Firefox problems

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

Your above posted system details show outdated plugin(s) with known security and stability risks.

  • Java Plug-in 1.4.2_10 for Netscape Navigator (DLL Helper)

Update the Java plugin to the latest version.

If you didn't delete the Firefox program folder then chances that it was malware are less. Most malware would survive deleting only the profile folder and in such cases a new profile could have helped as well.

See Troubleshoot and diagnose Firefox problems

rpost2002
rpost2002 Umnikazi wombuzo
more options

Thanks for pointing that out. I have been negligent about checking that I had up to date plug-ins.

http://www.mozilla.com/en-US/plugincheck/