This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Sync doesn't accept my passphrase in 3.6.8 but does in 3.6.6

  • 3 uphendule
  • 5 zinale nkinga
  • 15 views
  • Igcine ukuphendulwa ngu cor-el

more options

On my netbook, normal Firefox 3.6.6 working happily with Sync.

On this desktop, PortableApps Firefox 3.6.8 not working happily with Sync.

I can see the passphrase in Tools > Options > Security > Saved Passwords... and that's what I'm typing in to the 3.6.8 version but Sync rejects it every time with "Wrong passphrase".

On my netbook, normal Firefox 3.6.6 working happily with Sync. On this desktop, PortableApps Firefox 3.6.8 not working happily with Sync. I can see the passphrase in Tools > Options > Security > Saved Passwords... and that's what I'm typing in to the 3.6.8 version but Sync rejects it every time with "Wrong passphrase".

All Replies (3)

more options

It appears to be new installs of Sync only that are affected by this problem. Existing ones are perfectly happy to sync my content, even if I change password.

If there's any kind of log file I can post, let me know.

more options

Using the Firefox Home app on iOS also fails despite having exactly the same configuration information as Sync on this portable install of 3.6.3.

more options

You can check the about:sync-log page via the location bar.