This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When opening DOCX files the filename is appended with .DOC extension and fail to open in Word

  • 2 uphendule
  • 46 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu hovissimo

diewrecked
diewrecked
more options

When trying to open DOCX files Firefox appends a ".DOC" to the end of them and then Word fails to open them saying "Word cannot start the converter mswrd632.wpc" (using Office 2003 with the Office 2007 Compatibility Pack) - however if I SAVE the file first it saves fine as a DOCX and opens fine in Word.

Any ideas please?

When trying to open DOCX files Firefox appends a ".DOC" to the end of them and then Word fails to open them saying "Word cannot start the converter mswrd632.wpc" (using Office 2003 with the Office 2007 Compatibility Pack) - however if I SAVE the file first it saves fine as a DOCX and opens fine in Word. Any ideas please?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

hovissimo
hovissimo
more options

What's happening here is that Firefox sees the mime type for the application (application/msword) and identifies it as a Word document. However, FF doesn't recognize the new(ish) docx extentions, and appends the .doc .

Now, when FF hands the file off to Word for Word to open, Word only looks at the extension (.doc) and tries to open the file as if it were of the older format.

I don't experience this problem myself with the default settings after installation, I'm going to assume that something's been tweaked in your FF installation. I would recommend checking your settings in Tools > Options > Applications