This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can not view videos attached to may emails

  • 1 baphendule
  • 1 inale nkinga
  • 15 views
  • Igcine ukuphendulwa ngu the-edmeister

more options

When I receive my emails with a link to a YouTube video and click on it I see dark screen with a message that some plugins are missing, specifically it says "You need to upgrade your Adobe Flash Player to watch this video." I upgraded my Adobe Flash Player and downloaded those plugins few times, but still can not play the videos and get the same message.

When I receive my emails with a link to a YouTube video and click on it I see dark screen with a message that some plugins are missing, specifically it says "You need to upgrade your Adobe Flash Player to watch this video." I upgraded my Adobe Flash Player and downloaded those plugins few times, but still can not play the videos and get the same message.

Okulungisiwe ngu Vts

All Replies (1)

more options

IE uses a different version of Flash than other browsers use, you need to install the Plugin version of Flash.

1.Download the Flash setup file from here:
Adobe Flash - Plugin version.
Save it to your Desktop.

2. Close Firefox using File > Exit
then check the Task Manager > Processes tab to make sure firefox.exe is closed,
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}

3. Then run the Flash setup file from your Desktop.