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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

can't save bookmarks in existing bookmark folders - can't see folders

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  • 19 zinale nkinga
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  • Igcine ukuphendulwa ngu cor-el

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complete system was reinstalled. Didn't have any bookmarks after that. Imported bookmarks (do not know if they are up to date). Tried to bookmark a page but the folders I imported do not get displayed when I try to save the bookmark to one of them. I only see Bookmarks Tool, Bookmarks Menu and Unsorted Bookmarks, none of the folders I imported.

complete system was reinstalled. Didn't have any bookmarks after that. Imported bookmarks (do not know if they are up to date). Tried to bookmark a page but the folders I imported do not get displayed when I try to save the bookmark to one of them. I only see Bookmarks Tool, Bookmarks Menu and Unsorted Bookmarks, none of the folders I imported.

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When might I expect help with this problem from Mozilla support?

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This can be a problem with the file places.sqlite that stores the bookmarks and the history.