This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Sync plugin causes firefox to crash on startup.

  • 3 uphendule
  • 10 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu ghrueff

ghrueff
ghrueff
more options

After I install the sync plugin, firefox crashes on startup. Firefox will work in safe-mode. Furthermore firefox will run once in normal mode after being in safe-mode, but then revert back to crashing until the next safe-mode execution.

I have 4 computers running firefox w/ sync and only one of them displays this problem.

After I install the sync plugin, firefox crashes on startup. Firefox will work in safe-mode. Furthermore firefox will run once in normal mode after being in safe-mode, but then revert back to crashing until the next safe-mode execution. I have 4 computers running firefox w/ sync and only one of them displays this problem.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If the sync plugin (that uses a WeaveCrypto.so component) isn't working properly then you have to uninstall it.

You can also check the log file in the weave/logs folder or delete that full folder or try to uninstall and reinstall the Firefox Sync extension.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

ghrueff
ghrueff Umnikazi wombuzo
more options

I have uninstalled and then installed the sync plugin. I have uninstalled and the installed firefox. I have run firefox -profile-manager and created a new profile.

Thank you for the info regarding the .so and and log file.

When firefox crashes nothing is appended to the log file. So I started looking at the access times on WeaveCrypto.so. When firefox successfully starts in normal mode, the access time on the .so in the x86_64 directory is set. However, when firefox crashes the access time does not get set (ie. WeaveCrypto.so is never accessed.)

I am still confident that this has something to do the extension Firefox Sync 1.5.1 since if it is uninstalled or disabled everything works perfectly. On a side note, this problem is not new to this computer it has occurred with all versions of the extension starting at (I think) 1.3.

It does not appear to be an extension conflict. The crashes still occur if I disable every extension except Firefox Sync.

ghrueff
ghrueff Umnikazi wombuzo
more options

Updating to 3.6.13 seems to have fixed the problem.

What is proper way to mark as solved?

Okulungisiwe ngu ghrueff