This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My bookmarks are gone, I can not create new bookmarks, I cannot navigate using the back button

  • 2 uphendule
  • 31 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu roreru

aster642
aster642
more options

I am running Mac OSX 10.5.8 and Firefox 3.6.13. Yesterday, after I had been on the internet multiple times, I opened Firefox and my Booksmarks toolbar and navigation toolbar were both empty. My booksmarks don't exist when I open the Organize Bookmarks window. My history is also gone. I cannot navigate using the backbutton. I restarted Firefox and there was no change; restarted my MacBook had no effect. I searched for similar problems and tried opening Tools > Add Ons> Extensions, but there is nothing on that screen, and the 'Find updates' button can not be clicked. It is not keeping me logged into pages that I have been previously logged into, but it does remember passwords. If there are other problems, I have not encountered them yet.

I am running Mac OSX 10.5.8 and Firefox 3.6.13. Yesterday, after I had been on the internet multiple times, I opened Firefox and my Booksmarks toolbar and navigation toolbar were both empty. My booksmarks don't exist when I open the Organize Bookmarks window. My history is also gone. I cannot navigate using the backbutton. I restarted Firefox and there was no change; restarted my MacBook had no effect. I searched for similar problems and tried opening Tools > Add Ons> Extensions, but there is nothing on that screen, and the 'Find updates' button can not be clicked. It is not keeping me logged into pages that I have been previously logged into, but it does remember passwords. If there are other problems, I have not encountered them yet.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be a problem with the file places.sqlite that stores the bookmarks and the history.

roreru
roreru
more options

I am running Windows 7 and update to Firefox 8, and my bookmarks are gone. What a mistake, this is really awful...!