This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Problems watching flash videos in Firefox.

  • 1 baphendule
  • 42 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu carpentercm

more options

I have a strange problem with Firefox.. I can't watch some videos in YouTube (for example). I click on the video, but all I see is a black screen.. I can hear the sound from the video, but I can't watch the video.. The process bar is not moving, but if I click on the screen I can pause the video.. But I can't watch it.. I'm having this problem since I updated my Flash Player.. In Internet Explorer I don't have any of these problems and everything is working there.. :(

I have a strange problem with Firefox.. I can't watch some videos in YouTube (for example). I click on the video, but all I see is a black screen.. I can hear the sound from the video, but I can't watch the video.. The process bar is not moving, but if I click on the screen I can pause the video.. But I can't watch it.. I'm having this problem since I updated my Flash Player.. In Internet Explorer I don't have any of these problems and everything is working there.. :(

All Replies (1)

more options

I have the same problem with the exception that mine works with Youtube but not with other sites.

Everything including Java and Flash Player are all up to date and hardware acceleration has been turned off for flash player.

Flash Player works fine with IE and Comodo Dragon hence, based on number of related posts regarding this issue I am to believe the issue is Firefox or Flash Player (non IE) related.

So much for keeping everything up to date.

Okulungisiwe ngu carpentercm