This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

downloaded " .4"; got replace existing version, per que; got firefox app; not supported on desktop mac os x; now have nothing!! what's happening? hoe do i get it back.

  • 5 uphendule
  • 224 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu powatah

more options

downloaded " .4"; got "replace existing version", per que; got firefox app; not supported on desktop mac os x; now have nothing!! what's happening? how do i get it back.

downloaded " .4"; got "replace existing version", per que; got firefox app; not supported on desktop mac os x; now have nothing!! what's happening? how do i get it back.

Isisombululo esikhethiwe

I used the link and it downloaded 3.6 without it automatically switching back to 4.0. Thank you, thank you, thank you!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (8)

more options
more options

We know that. The question is how to get the older version that is compatible back!

more options
more options

Isisombululo Esikhethiwe

I used the link and it downloaded 3.6 without it automatically switching back to 4.0. Thank you, thank you, thank you!

Okulungisiwe ngu dee2dee

more options

got it !!!

thanks a BUNCH.

more options

This version is only working for Intel based macs. Why does mozilla encourage everyone to upgrade with out making it known that the new version wont work on a power pc. Also why does it not work they are still supporting ten year old windows XP.

more options

You can download 3.6 here:

http://mac.softpedia.com/progDownload/Firefox-Download-3007.html

All your old bookmarks and tabs will be there. I guess the circle with a slash through it was ignored by many of us. Mozilla should have checked our hardware, and warned us.

more options

Thanks for the link... The Circle with the line through it did not show up until after I moved the icon into applications and update had completed... So I'm not sure this is totally user error. System Requirements should have been listed on download page. That's usual standard practice. Glad there's a way to correct this.

Okulungisiwe ngu TracyL