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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Installation says I need Firefox 4 but that I'm running Firefox 3.6.1 however when I go to properties it shows Firefox 4.00

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  • Igcine ukuphendulwa ngu Frandou

Frandou
Frandou
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I installed Firefox 4 on my laptop(upgraded) and when I needed to instal an extension it says I need Firefox 4 to run and that I'm running Firefox 3.6.10. (I have this already installed on my desktop no problem)

I installed Firefox 4 on my laptop(upgraded) and when I needed to instal an extension it says I need Firefox 4 to run and that I'm running Firefox 3.6.10. (I have this already installed on my desktop no problem)

Isisombululo esikhethiwe

Followed above instructions but reset is greyed out

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

TonyE
TonyE
  • Moderator
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Your user agent string (identifies the version of Firefox) is shown as "Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10 (.NET CLR 3.5.30729) FBSMTWB" which indicates that Firefox 3.6.10 is installed.

Try resetting the user agent string:

  1. Type about:config into the location bar and press enter
  2. Accept the warning message that appears, you will be taken to a list of preferences
  3. In the filter box at the top type general.useragent, this should bring up a small number of preferences
  4. Right-click on each one and choose Reset

It should hopefully then correctly identify the version of Firefox being used.

For more details see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

clever81
clever81
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Isisombululo Esikhethiwe

Followed above instructions but reset is greyed out

Frandou
Frandou Umnikazi wombuzo
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Well I followed the instructions and wowee, all working properly and no more problems.