This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why doesn't Firefox 4 recognize the print command (either on the drop-down File menu or via Ctrl+P)?

  • 1 baphendule
  • 12 zinale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu cor-el

more options

Unlike FF 3.6, which printed perfectly, FF 4 does not respond to the Print command at all. When I select the Print Page option on the drop down File menu, nothing happens. Likewise, using the Ctrl+P keyboard shortcut produces the same non response.

The only options available to me for printing are to either click on the Convert to PDF icon, or highlight the text I want to print, copy it to the clipboard, paste it into a blank Word Perfect document, and print it as a .txt file, which strips out all formatting and graphics.

Unlike FF 3.6, which printed perfectly, FF 4 does not respond to the Print command at all. When I select the Print Page option on the drop down File menu, nothing happens. Likewise, using the Ctrl+P keyboard shortcut produces the same non response. The only options available to me for printing are to either click on the Convert to PDF icon, or highlight the text I want to print, copy it to the clipboard, paste it into a blank Word Perfect document, and print it as a .txt file, which strips out all formatting and graphics.

All Replies (1)

more options

This issue can be caused by an extension that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

See: