We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When using Gmail I get a message to download a plugin. Then a message that says no suitable plugin found. How do I find out what is missing? Thanks

Rev.DavidPMays
Rev.DavidPMays
more options

When using the site mail.google.com (Gmail) a message is displayed stating "Additional plugins are required to display all the media on this page. When I click install missing plugins the screen flashes (a message I cannot read because it is to fast) then it says Press Next to install these plugins. Clicking on next displays the message No suitable plugins were found. I have installed java and adobe flash. How do I find out which plugin is missing? 64 bit Ubuntu on HP laptop. Thanks for your work!

When using the site mail.google.com (Gmail) a message is displayed stating "Additional plugins are required to display all the media on this page. When I click install missing plugins the screen flashes (a message I cannot read because it is to fast) then it says Press Next to install these plugins. Clicking on next displays the message No suitable plugins were found. I have installed java and adobe flash. How do I find out which plugin is missing? 64 bit Ubuntu on HP laptop. Thanks for your work!

All Replies (2)

Ryan
Ryan
more options

There should be a button for Manual Install. Click on it and see if it provides you with a download page or information on the plugin you need to install.

Rev.DavidPMays
Rev.DavidPMays Umnikazi wombuzo
more options

@weather15, thanks. I do not remember seeing a manual button but will look for it. I must have deleted the message that was causing the error because I cannot duplicate it at this time. I will watch and try your suggestion the next time it pops up.