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SSL Error 61: chosen not to trust security certificate; How to bypass?

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  • Igcine ukuphendulwa ngu cor-el

guevarafdg
guevarafdg
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I am trying to utilize Citrix XenApp to remotely access my work userid and applications from home. I can login and see my virtual desktop/applications, but when I try to run an application I get SSL Error 61: you have chosen not to trust "Equifax Secure Global eBusiness CA-1" the issuer of the server's security certificate. I have tried to update the certificate (FFx says its valid), add an exception (cannot because certif is valid), uninstall/reinstall application (no good), but still no luck. Have contacted my company's IT and they are baffled as well. Any ideas to bypass or redo a setting that says I do trust this certificate would be welcome.

I am trying to utilize Citrix XenApp to remotely access my work userid and applications from home. I can login and see my virtual desktop/applications, but when I try to run an application I get SSL Error 61: you have chosen not to trust "Equifax Secure Global eBusiness CA-1" the issuer of the server's security certificate. I have tried to update the certificate (FFx says its valid), add an exception (cannot because certif is valid), uninstall/reinstall application (no good), but still no luck. Have contacted my company's IT and they are baffled as well. Any ideas to bypass or redo a setting that says I do trust this certificate would be welcome.

All Replies (3)

cor-el
cor-el
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  • Top 10 Contributor
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You need to add that (root) certificate to the Citrix database.

Okulungisiwe ngu cor-el

guevarafdg
guevarafdg Umnikazi wombuzo
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Pardon my ignorance, but can you please explain further. I've read over the info from the link provided but it is beyond my technical comprehension. Is the Citrix database on my end, on my company server's end?

cor-el
cor-el
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  • Top 10 Contributor
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I'm not not familiar with Citrix, but you have a Citrix ICA Client Plugin (Win32) installed. So I assume that you have a Citrix client running or your computer that has certificates installed and you need to check there or contact Citrix or your company for instructions. Also make sure that the date and time on your computer is correct.