Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

the search of legislation in EUR-LEX is functioning in Internet Explorer but not in Mozilla

  • 2 uphendule
  • 1 inale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu louk_65

louk_65
louk_65
more options

when using simple search in EUR-LEX web site with Mozilla error message appears. the simple search in EUR-LEX web site is OK when using Internet Explorer. Why? Do I have to change some setting in Mozilla?

when using simple search in EUR-LEX web site with Mozilla error message appears. the simple search in EUR-LEX web site is OK when using Internet Explorer. Why? Do I have to change some setting in Mozilla?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What kind of error do you get?

Seems to be working fine here.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove the Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

louk_65
louk_65 Umnikazi wombuzo
more options

2 days ago when browsing with Mozilla (in particular) the simple search in EUR-LEX (http://eur-lex.europa.eu/RECH_naturel.do) an error message (could not copy it in my question) in search message from the web site appeared, but at the same time that error did not appear when browsing with Internet Explorer.

But today, without doing anything the web page above is functioning fine when using Mozilla ! What happened 2 days ago remains a mystery.

Anyway, thanks for your support, if anything happens again, I will try your suggestions.