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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I cannot complete the update download for some reason. Do I need to open something to allow for the download to complete?

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I try (on several occasions) to connect with the server to download updates, but the "bar" just keeps twirling without success. Consequently, I am unable to get the updates.

I try (on several occasions) to connect with the server to download updates, but the "bar" just keeps twirling without success. Consequently, I am unable to get the updates.

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If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.