This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

clear history and private browsing is stuck in gray

  • 1 baphendule
  • 2 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu NoahSUMO

more options

stop private browsing and clear history are stuck in gray and not responding when I click on them

stop private browsing and clear history are stuck in gray and not responding when I click on them

All Replies (1)

more options

You have turned on Permanent Private Browsing mode which makes those options grey so you don't accidentally turn it off.

Fortunately, there is a easy way to turn it off.

Click the Firefox button > Options > Options > Privacy tab then uncheck Permanent Private Browsing and click OK.

Or, if you don't have the orange Firefox button:
Tools > Options > Privacy tab then uncheck Permanent Private Browsing and click OK.

Okulungisiwe ngu NoahSUMO