This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

websites and chat rooms are not compatable with firefox 4

more options

I can not use chat rooms in certain web sites because the are not compatable with version 4.0. how do I down load the 3.6?

I can not use chat rooms in certain web sites because the are not compatable with version 4.0. how do I down load the 3.6?

All Replies (5)

more options

Here's the process to roll back:

First, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older

Close Firefox 4.

You could install Firefox 3.6 over it (many have reported success) or you could uninstall Firefox first. If you uninstall, do not remove your personal data and settings, just the program.

Unless you have installed an incompatible add-on, Firefox 3.6 should pick up where you left off. If there are serious issues, please post back with details.

Note: I haven't actually tried this myself!

more options

downloaded 3.6 but it wont install. It keeps asking me to resstart computer to complete previous upgrade

more options

Have you tried restarting the computer at least once? There might be a way to clear that without restarting, but it would take a long time to research...

more options

I have re-started many times and still got same response. even shut down for a while too.

more options

Okay, you might need to uninstall the previous version.

Look for Firefox in the Control Panel's Add/Remove programs applet.

If it's not there, try helper.exe in this folder:

C:\Program Files (x86)\Mozilla Firefox\uninstall