This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

FireFox wont run on my EVO after installing Android Firmware update for 6-2011.

  • 4 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu dknight

more options

I installed FF for my HTC EVO when Firefox 4 first came out and it worked great. My phone said there was a firmware update ready to install. After the update FF would do one thing and only one thing CRASH and ask to send a report that it can't send either.

The tech's at my local sprint store played with my phone for a few hours trying different things to maybe make FF work. Well for that matter any internet connection, wifi, 3g, 4g the default browser, Google search, FF would always come up and say sorry Firefox has CRASHED.

Sprint's comment on this is that Firefox mobile does not support the android platform at this time.

So i am saddened to say the fix for my problem was to uninstall Firefox mobile, as this did fix my problem :(

please help i want FF's protected browsing on my phone

FF Mobile never crashed until the Firmware update.

I installed FF for my HTC EVO when Firefox 4 first came out and it worked great. My phone said there was a firmware update ready to install. After the update FF would do one thing and only one thing CRASH and ask to send a report that it can't send either. The tech's at my local sprint store played with my phone for a few hours trying different things to maybe make FF work. Well for that matter any internet connection, wifi, 3g, 4g the default browser, Google search, FF would always come up and say sorry Firefox has CRASHED. Sprint's comment on this is that Firefox mobile does not support the android platform at this time. So i am saddened to say the fix for my problem was to uninstall Firefox mobile, as this did fix my problem :( please help i want FF's protected browsing on my phone FF Mobile never crashed until the Firmware update.

Okulungisiwe ngu dknight

Isisombululo esikhethiwe

What version of Firefox are you using? 4.01? If so, please try a newer release. 5.0 is out in the Market now. The Aurora version has several crash fixes too:

https://wiki.mozilla.org/Mobile/Platforms/Android#Download_Aurora

You can run Aurora side-by-side with 4.0.1 or 5.0 release.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

more options

Sorry about that, and thanks for reporting it. We will try to investigate and see if we can fix the problem.

more options

Isisombululo Esikhethiwe

What version of Firefox are you using? 4.01? If so, please try a newer release. 5.0 is out in the Market now. The Aurora version has several crash fixes too:

https://wiki.mozilla.org/Mobile/Platforms/Android#Download_Aurora

You can run Aurora side-by-side with 4.0.1 or 5.0 release.

more options

i am not a front line beta tester, so Aurora is out, and the web site said Aurora is for desktop only. I will use known working beta versions.... you say new beta's a available but they are not / were not there last night.

Okulungisiwe ngu dknight

more options

FF 5 on the android market worked not FF 5 beta