This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

The latest version of Firefox is not compatible with my McAfee software and now I have no virus protection. How can I get back to a prior version of Firefox?

  • 4 uphendule
  • 14 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu AndyBel

more options

when the latest version of Firefox was installed it gave me a message that the McAfee software was not compatible and as a result I no longer have virus protection. It further stated that when it became compatible I would be notified. I cannot afford to be without my virus protection and would like to go back to an earlier version of Firefox.

when the latest version of Firefox was installed it gave me a message that the McAfee software was not compatible and as a result I no longer have virus protection. It further stated that when it became compatible I would be notified. I cannot afford to be without my virus protection and would like to go back to an earlier version of Firefox.

Isisombululo esikhethiwe

I would hope the problem is that Firefox 5 is not compatible with some of McAfee's additional add-ons. It will be rather worrying if it has a problem with the McAfee security programs themselves. Please state exactly which software and version you are having problems with.

There are known issues with McAfee's Site Advisor /questions/839953#answer-205178 but it is hoped McAfee will solve that in a few weeks.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (4)

more options

Isisombululo Esikhethiwe

I would hope the problem is that Firefox 5 is not compatible with some of McAfee's additional add-ons. It will be rather worrying if it has a problem with the McAfee security programs themselves. Please state exactly which software and version you are having problems with.

There are known issues with McAfee's Site Advisor /questions/839953#answer-205178 but it is hoped McAfee will solve that in a few weeks.

more options

You are right John99, the problem is with McAfee's additional add-ons. I over-reacted and should have realized Firefox would not have released a new version without making sure it would not interfere with various virus-protection softwares. I apologize for the unnecessary concern.

more options

Glad to hear the AV continues to work, lets hope the rest of it gets fixed soon one way or another.

Okulungisiwe ngu John99

more options

Very helpful and initial response was helpful.