This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why happening?"The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

  • 3 uphendule
  • 83 zinale nkinga
  • 14 views
  • Igcine ukuphendulwa ngu cor-el

more options

Hello...I use Firefox on both my Dell PC and my iMac. When attempting to access my Earthlink WebMail through sign in with correct password, the following FIREFOX message appears: The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies. I have checked within "Preferences" and cookies are enabled specifically for EARTHLINK as follows: "webmail.c.earthlink.net and webmail.earthlink.net" EARTHLINK SUPPORT advised me to uninstall FIREFOX and proceed again from the beginning. I have not done so as yet, pursuing another resolution if it is a simple one. Accessing my Earthlink WebMail through Safari application functions correctly using new password. Accessing my Earthlink WebMail on my DELL computer through FIREFOX also functions correctly using new password. This problem is manifest only on my iMac computer utilizing the FIREFOX server.

Hello...I use Firefox on both my Dell PC and my iMac. When attempting to access my Earthlink WebMail through sign in with correct password, the following FIREFOX message appears: ''The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.'' I have checked within "Preferences" and cookies are enabled specifically for EARTHLINK as follows: "webmail.c.earthlink.net and webmail.earthlink.net" EARTHLINK SUPPORT advised me to uninstall FIREFOX and proceed again from the beginning. I have not done so as yet, pursuing another resolution if it is a simple one. Accessing my Earthlink WebMail through Safari application functions correctly using new password. Accessing my Earthlink WebMail on my DELL computer through FIREFOX also functions correctly using new password. This problem is manifest only on my iMac computer utilizing the FIREFOX server.

All Replies (3)

more options

This issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Help > Troubleshooting Information > Profile Directory: Open Containing Folder

more options

Good Morning cor-el, Resolved glitch on my iMac following your remedy. Strange it only occurred on the iMac and not my other...Dell PC desktop. A curiosity to me. Thank you. h.t.

more options

You're welcome