This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I have tried to enable my cookies as it has suddenly come up with cookies disabled. Following the instructions above has notr worked.

  • 3 uphendule
  • 1 inale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu Xircal

more options

I have tried to enable my cookies as it has suddenly come up with cookies disabled. Following the instructions given under tools, options, privacy settings has not worked.

I have tried to enable my cookies as it has suddenly come up with cookies disabled. Following the instructions given under tools, options, privacy settings has not worked.

All Replies (3)

more options

Cookies will be enabled already otherwise you wouldn't be able to post on this forum.

The problem is most likely caused by a piece of Adware which you have installed called My Web Search.

To disable it, click the orange Firefox button, go to Add-ons, then Plugins. Find it in the list and then click the "Disable" button. If there's a Remove button, that would be even better so that you can remove it from Firefox, but that probably isn't the case.


I notice too that some of your other plugins are seriously out of date which exposes your system to attack. Please visit the Plugins Check page and update where necessary.

more options
more options

Incidentally, if you have an Add-on installed which manages cookies, then that could also be the culprit.

  • You can test it by clicking Help | Restart with Add-ons disabled.

  • In the next menu, click the button which says "Continue without making changes".

  • Then go to the site where you normally see the error message. If it doesn't appear, then the problem is being caused by one of your Add-ons. See this article for instructions on how to proceed further in that particular case: Diagnose Firefox issues using Troubleshoot Mode