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Firefox crashes

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I get a message saying Firefox has crashed. I have ran updated Malewarebytes, as well as Norton. Also have deleted and reinstalled Firefox to no avail.

I get a message saying Firefox has crashed. I have ran updated Malewarebytes, as well as Norton. Also have deleted and reinstalled Firefox to no avail.

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https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.