We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Have failed four times to successfully download Firefox 6.0.2; what's wrong?

  • 3 uphendule
  • 11 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

more options

I download Firefox 6.0.2 and the icon comes up to be moved into the application folder. I do and then you say I have an older version of Firefox open and ask if I want to replace it. I click yes, but nothing happens, I guess. I dump the Firefox icon from the dock, but still nothing happens.

I download Firefox 6.0.2 and the icon comes up to be moved into the application folder. I do and then you say I have an older version of Firefox open and ask if I want to replace it. I click yes, but nothing happens, I guess. I dump the Firefox icon from the dock, but still nothing happens.

All Replies (3)

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Pardon my ignorance. What is the DMG file?

more options

The .dmg file is the disk image file that has the Firefox installer in it.
On Mac Firefox comes as such a DMG file.

Open the DMG file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.