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Firefox crashes

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  • 2 zinale nkinga
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  • Igcine ukuphendulwa ngu Dakota1966

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I had firefox 6.02. It started crashing on my desktop several days ago after the update. It started crashing on my laptop yesterday, a few days after the update. I have Windows XP on my desktop and Windows 7 on my laptop. Both are HP. I upgraded to the 7.0 beta today but it is still crashing on both computers. The crashes are happening every few minutes. McAfee has not found anything. Please help. I am ready to switch to chrome.

Application Basics
      Name
      Firefox
      Version
      7.0
      User Agent
      Mozilla/5.0 (Windows NT 5.1; rv:7.0) Gecko/20100101 Firefox/7.0
      Profile Directory
        Open Containing Folder
      Enabled Plugins
        about:plugins
      Build Configuration
        about:buildconfig
Extensions
      Name
      Version
      Enabled
      ID
      Better Facebook!
      5.911
      true
      betterfacebook@mattkruse.com
      Download Statusbar
      0.9.8
      true
      {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
      DownloadHelper
      4.9.5
      true
      {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
      Feedback
      1.1.2
      true
      testpilot@labs.mozilla.com
      Greasemonkey
      0.9.11
      true
      {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
      Java Quick Starter
      1.0
      true
      jqs@sun.com
      McAfee SiteAdvisor
      3.4.0
      true
      {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
      RealPlayer Browser Record Plugin
      14.0.3
      true
      {ABDE892B-13A8-4d1b-88E6-365A6E755758}
      Java Console
      6.0.22
      false
      {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
      Java Console
      6.0.23
      false
      {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
      Java Console
      6.0.24
      false
      {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
      Java Console
      6.0.26
      false
      {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
      Microsoft .NET Framework Assistant
      1.2.1
      false
      {20a82645-c095-46ed-80e3-08825760534b}
      Yahoo! Toolbar
      2.3.11.20110727115843
      false
      {635abd67-4fe9-1b23-4f01-e679fa7484c1}
Modified Preferences
    Name
    Value
      browser.places.smartBookmarksVersion
      2
      browser.startup.homepage
      http://www.centurylink.net/
      browser.startup.homepage_override.buildID
      20110908135051
      browser.startup.homepage_override.mstone
      rv:7.0
      extensions.lastAppVersion
      7.0
      general.useragent.extra.microsoftdotnet
      ( .NET CLR 3.5.30729)
      gfx.blacklist.layers.direct3d9
      2
      keyword.URL
      http://search.yahoo.com/search?fr=mcafee&p=
      network.cookie.prefsMigrated
      true
      network.http.proxy.version
      1.0
      places.database.lastMaintenance
      1315870617
      places.history.expiration.transient_current_max_pages
      20100
      places.last_vacuum
      1297306180
      print.print_printer
      HP Photosmart 2570 series
      print.printer_HP_Photosmart_2570_series.print_bgcolor
      false
      print.printer_HP_Photosmart_2570_series.print_bgimages
      false
      print.printer_HP_Photosmart_2570_series.print_command
      print.printer_HP_Photosmart_2570_series.print_downloadfonts
      false
      print.printer_HP_Photosmart_2570_series.print_edge_bottom
      0
      print.printer_HP_Photosmart_2570_series.print_edge_left
      0
      print.printer_HP_Photosmart_2570_series.print_edge_right
      0
      print.printer_HP_Photosmart_2570_series.print_edge_top
      0
      print.printer_HP_Photosmart_2570_series.print_evenpages
      true
      print.printer_HP_Photosmart_2570_series.print_footercenter
      print.printer_HP_Photosmart_2570_series.print_footerleft
      &PT
      print.printer_HP_Photosmart_2570_series.print_footerright
      &D
      print.printer_HP_Photosmart_2570_series.print_headercenter
      print.printer_HP_Photosmart_2570_series.print_headerleft
      &T
      print.printer_HP_Photosmart_2570_series.print_headerright
      &U
      print.printer_HP_Photosmart_2570_series.print_in_color
      true
      print.printer_HP_Photosmart_2570_series.print_margin_bottom
      0.5
      print.printer_HP_Photosmart_2570_series.print_margin_left
      0.5
      print.printer_HP_Photosmart_2570_series.print_margin_right
      0.5
      print.printer_HP_Photosmart_2570_series.print_margin_top
      0.5
      print.printer_HP_Photosmart_2570_series.print_oddpages
      true
      print.printer_HP_Photosmart_2570_series.print_orientation
      0
      print.printer_HP_Photosmart_2570_series.print_page_delay
      50
      print.printer_HP_Photosmart_2570_series.print_pagedelay
      500
      print.printer_HP_Photosmart_2570_series.print_paper_data
      1
      print.printer_HP_Photosmart_2570_series.print_paper_height
      11.00
      print.printer_HP_Photosmart_2570_series.print_paper_size_type
      0
      print.printer_HP_Photosmart_2570_series.print_paper_size_unit
      0
      print.printer_HP_Photosmart_2570_series.print_paper_width
      8.50
      print.printer_HP_Photosmart_2570_series.print_reversed
      false
      print.printer_HP_Photosmart_2570_series.print_scaling
      1.00
      print.printer_HP_Photosmart_2570_series.print_shrink_to_fit
      true
      print.printer_HP_Photosmart_2570_series.print_to_file
      false
      print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_bottom
      0
      print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_left
      0
      print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_right
      0
      print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_top
      0
      privacy.cpd.cache
      false
      privacy.cpd.cookies
      false
      privacy.cpd.formdata
      false
      privacy.cpd.sessions
      false
      privacy.sanitize.migrateFx3Prefs
      true
      privacy.sanitize.timeSpan
      0
      security.enable_ssl2
      true
      security.warn_viewing_mixed
      false
Graphics
      Adapter Description
      NVIDIA GeForce 6150 LE
      Vendor ID
      10de
      Device ID
      0241
      Adapter RAM
      Unknown
      Adapter Drivers
      nv4_disp
      Driver Version
      8.2.0.5
      Driver Date
      1-24-2006
      WebGL Renderer
      Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
      GPU Accelerated Windows
      0/1. Blocked for your graphics driver version.
I had firefox 6.02. It started crashing on my desktop several days ago after the update. It started crashing on my laptop yesterday, a few days after the update. I have Windows XP on my desktop and Windows 7 on my laptop. Both are HP. I upgraded to the 7.0 beta today but it is still crashing on both computers. The crashes are happening every few minutes. McAfee has not found anything. Please help. I am ready to switch to chrome. Application Basics Name Firefox Version 7.0 User Agent Mozilla/5.0 (Windows NT 5.1; rv:7.0) Gecko/20100101 Firefox/7.0 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Better Facebook! 5.911 true betterfacebook@mattkruse.com Download Statusbar 0.9.8 true {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389} DownloadHelper 4.9.5 true {b9db16a4-6edc-47ec-a1f4-b86292ed211d} Feedback 1.1.2 true testpilot@labs.mozilla.com Greasemonkey 0.9.11 true {e4a8a97b-f2ed-450b-b12d-ee082ba24781} Java Quick Starter 1.0 true jqs@sun.com McAfee SiteAdvisor 3.4.0 true {4ED1F68A-5463-4931-9384-8FFF5ED91D92} RealPlayer Browser Record Plugin 14.0.3 true {ABDE892B-13A8-4d1b-88E6-365A6E755758} Java Console 6.0.22 false {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} Java Console 6.0.23 false {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} Java Console 6.0.24 false {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} Java Console 6.0.26 false {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} Microsoft .NET Framework Assistant 1.2.1 false {20a82645-c095-46ed-80e3-08825760534b} Yahoo! Toolbar 2.3.11.20110727115843 false {635abd67-4fe9-1b23-4f01-e679fa7484c1} Modified Preferences Name Value browser.places.smartBookmarksVersion 2 browser.startup.homepage http://www.centurylink.net/ browser.startup.homepage_override.buildID 20110908135051 browser.startup.homepage_override.mstone rv:7.0 extensions.lastAppVersion 7.0 general.useragent.extra.microsoftdotnet ( .NET CLR 3.5.30729) gfx.blacklist.layers.direct3d9 2 keyword.URL http://search.yahoo.com/search?fr=mcafee&p= network.cookie.prefsMigrated true network.http.proxy.version 1.0 places.database.lastMaintenance 1315870617 places.history.expiration.transient_current_max_pages 20100 places.last_vacuum 1297306180 print.print_printer HP Photosmart 2570 series print.printer_HP_Photosmart_2570_series.print_bgcolor false print.printer_HP_Photosmart_2570_series.print_bgimages false print.printer_HP_Photosmart_2570_series.print_command print.printer_HP_Photosmart_2570_series.print_downloadfonts false print.printer_HP_Photosmart_2570_series.print_edge_bottom 0 print.printer_HP_Photosmart_2570_series.print_edge_left 0 print.printer_HP_Photosmart_2570_series.print_edge_right 0 print.printer_HP_Photosmart_2570_series.print_edge_top 0 print.printer_HP_Photosmart_2570_series.print_evenpages true print.printer_HP_Photosmart_2570_series.print_footercenter print.printer_HP_Photosmart_2570_series.print_footerleft &PT print.printer_HP_Photosmart_2570_series.print_footerright &D print.printer_HP_Photosmart_2570_series.print_headercenter print.printer_HP_Photosmart_2570_series.print_headerleft &T print.printer_HP_Photosmart_2570_series.print_headerright &U print.printer_HP_Photosmart_2570_series.print_in_color true print.printer_HP_Photosmart_2570_series.print_margin_bottom 0.5 print.printer_HP_Photosmart_2570_series.print_margin_left 0.5 print.printer_HP_Photosmart_2570_series.print_margin_right 0.5 print.printer_HP_Photosmart_2570_series.print_margin_top 0.5 print.printer_HP_Photosmart_2570_series.print_oddpages true print.printer_HP_Photosmart_2570_series.print_orientation 0 print.printer_HP_Photosmart_2570_series.print_page_delay 50 print.printer_HP_Photosmart_2570_series.print_pagedelay 500 print.printer_HP_Photosmart_2570_series.print_paper_data 1 print.printer_HP_Photosmart_2570_series.print_paper_height 11.00 print.printer_HP_Photosmart_2570_series.print_paper_size_type 0 print.printer_HP_Photosmart_2570_series.print_paper_size_unit 0 print.printer_HP_Photosmart_2570_series.print_paper_width 8.50 print.printer_HP_Photosmart_2570_series.print_reversed false print.printer_HP_Photosmart_2570_series.print_scaling 1.00 print.printer_HP_Photosmart_2570_series.print_shrink_to_fit true print.printer_HP_Photosmart_2570_series.print_to_file false print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_bottom 0 print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_left 0 print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_right 0 print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_top 0 privacy.cpd.cache false privacy.cpd.cookies false privacy.cpd.formdata false privacy.cpd.sessions false privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.enable_ssl2 true security.warn_viewing_mixed false Graphics Adapter Description NVIDIA GeForce 6150 LE Vendor ID 10de Device ID 0241 Adapter RAM Unknown Adapter Drivers nv4_disp Driver Version 8.2.0.5 Driver Date 1-24-2006 WebGL Renderer Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686) GPU Accelerated Windows 0/1. Blocked for your graphics driver version.

All Replies (8)

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https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

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bp-128200f1-4323-4e29-8ef4-addf721109159/15/20116:26 PMbp-9b481be5-4e33-4952-8e54-caf0121109159/15/20116:18 PMbp-74f9928a-d007-467c-b7af-d956421109159/15/20116:08 PMbp-70e391ed-04f3-48cb-9d01-6731e21109159/15/20115:58 PMbp-e34f8cb6-2f7f-4f98-b8ad-a432e21109159/15/20114:47 PMbp-bcb4ebee-b3e3-4daf-ab58-9695321109159/15/20114:34 PMbp-0ea6c0b0-8dc6-4f75-a1cb-2c7c421109149/14/20117:00 PMbp-5b7fbfee-2ca6-4fd8-b574-dc17821109149/14/20116:50 PMbp-3d3a7635-1645-4a67-bbde-a4d9021109149/14/20115:34 PMbp-ae6d4c8a-0f97-449d-8b01-4af2d21109149/14/20115:24 PMbp-7c4916a6-f4f0-468f-b3ad-530ea21109129/12/20116:30 PMbp-3aa4dc12-4776-41e7-91fb-1a69321109119/11/20112:06 AMbp-a1fb685f-55c2-49d5-aa02-9e26b21109099/9/20119:17 PMbp-9bd12895-190c-475a-9fd0-1be6e21109099/9/20115:33 PMbp-6b8e7c66-b059-457b-8147-78e0c21109049/4/20118:53 PM

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The above crashes are from my desk top. I will post the crashes for my laptop when I can get on it.

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Here are the crash reports for my laptop. I have not used it very much today. It has crashed two times so far today.

bp-1983b827-804f-4646-abd3-43f7521109159/15/20114:17 PM
bp-82e2826e-d6db-49c8-8b82-3d3ce21109149/15/201112:10 AM
bp-a0fad172-0cab-411b-8ada-1805021109149/14/20118:22 PM
bp-94615fad-3a90-419d-970e-29e9f21109149/14/20117:10 PM
bp-f2652bf3-3fad-4386-850a-0cf8521109149/14/20116:59 PM
bp-5d7438d6-774d-4e51-9e4f-5420f21109149/14/20115:58 PM
bp-f9531592-4351-4893-b22f-144d121109149/14/20114:07 PM
bp-4332c0ec-776a-4fd5-87e8-6907821109139/14/201112:51 AM
bp-0c912767-5ca4-40ac-af0a-932e121109139/14/201112:34 AM
bp-39efd225-24b5-4a85-8004-0f51e21109139/13/201110:54 PM
bp-22a05136-adfd-43a3-bbc9-53c4721109139/13/201110:09 PM
bp-1148f8f0-f1f9-4dac-8dae-e776721109139/13/20118:20 PM
bp-2690dfa0-5564-4ddb-80d6-908e021109139/13/20117:46 PM
bp-b12558e7-f1d7-4319-a188-98b1021109139/13/20114:07 PM
bp-30348b7d-f1a6-444f-b3bc-90cab21109089/8/201111:57 PM

Okulungisiwe ngu cor-el

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Can anyone help me with this?

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You are using betterfacebook add-on. Some users have reported that this software causes a lot of crashes. Maybe you should try to disable it and see if that helps. sample crashreport

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Thanks. I have disabled it on my laptop to see if the crashes will stop. I wasn't having any problems with it until firefox updated to 6.0.2. I guess something with it is not compatible now.