This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes at start-up

  • 2 uphendule
  • 2 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu centabor

more options

I upgraded from 3.6.23 (which worked great) to 7.0.1 and 7.0.1 crashes immediately. Tried RUN and firefox - safe-mode to no avail.

I upgraded from 3.6.23 (which worked great) to 7.0.1 and 7.0.1 crashes immediately. Tried RUN and firefox - safe-mode to no avail.

All Replies (2)

more options

There is a possible connection to ThreatFire from PC Tools (TFWAH.dll in your module list and in thread 1) with that crash signature.

more options

I disabled ThreatFire and reloaded 7.0.1 and still Ffx crashes. It won't start in safe-mode either.

What now?  Thanks again.