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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When accessing my email on the Comcast homepage I cannot exit the preview email page.

  • 2 uphendule
  • 12 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu NosmoKing

NosmoKing
NosmoKing
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I open the Firefox browser and my homepage opens as (My Comcast) which is normal. I open my email from this page and the preview page automatically opens for access to email, voice mail, etc. At this point I cannot retrieve or access anything from this preview page. I can exit to the home page but that is all. I tried technical support from comcast, but after 2 hours they could not help. They suggested the bug was some conflict between Firefox and the comcast email program.

I open the Firefox browser and my homepage opens as (My Comcast) which is normal. I open my email from this page and the preview page automatically opens for access to email, voice mail, etc. At this point I cannot retrieve or access anything from this preview page. I can exit to the home page but that is all. I tried technical support from comcast, but after 2 hours they could not help. They suggested the bug was some conflict between Firefox and the comcast email program.

Isisombululo esikhethiwe

Change your Xfinity Connect preference to Connect Lite. If you can't open the Preferences from the Inbox Preview page using Firefox, make that change using IE.

It worked fine last spring when Comcast first rolled out the update from Comcast Zimbra to Xfinity Connect, but later during the summer they "fixed" something and broke that Inbox Preview page for Firefox users.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Isisombululo Esikhethiwe

Change your Xfinity Connect preference to Connect Lite. If you can't open the Preferences from the Inbox Preview page using Firefox, make that change using IE.

It worked fine last spring when Comcast first rolled out the update from Comcast Zimbra to Xfinity Connect, but later during the summer they "fixed" something and broke that Inbox Preview page for Firefox users.

NosmoKing
NosmoKing Umnikazi wombuzo
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Thanks edmeister! Your the man! That solved the problem. It's amazing the Xfinity tech could not resolve the problem. 

P.S. Have you folks heard Xfinity is trying to sell a tech support service.................yeah, right!!