This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox has a Software Update popup advising you to update the software & upon clicking OK, the popup says that it's connecting to the update server/downloading Firefox, however it forever loads & nothing ever happens; does anyone know what is going on?

  • 2 uphendule
  • 11 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu Methen

more options

Firefox's Software Update Popup advises to update the software. Upon clicking OK, the popup changes to "Downloading Firefox" and says it is "connecting to the update server..." and has a bar loading (looks like a sideways blue and white barber's pole). However, the popup stays, nothing ever happens and no progress notification is received.

Firefox's Software Update Popup advises to update the software. Upon clicking OK, the popup changes to "Downloading Firefox" and says it is "connecting to the update server..." and has a bar loading (looks like a sideways blue and white barber's pole). However, the popup stays, nothing ever happens and no progress notification is received.

All Replies (2)

more options

Here is the image of the popup

more options

I have been getting this annoying pop up wanting me to update to to latest version which I do not want I unchecked auto check for update and the pop up blocker is checked anyway to stop this  ?