Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Adobe Reader has stopped working error message

  • 1 baphendule
  • 24 zinale nkinga
  • 15 views
  • Igcine ukuphendulwa ngu ataraxy

ataraxy
ataraxy
more options

For the past couple of days, whenever I close a tab that has been displaying a PDF document, a few seconds later a separate window appears with the message

  • "Adobe Reader has stopped working" and
  • "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

The window includes a "Close program" button.

Until I press the "Close program" button Firefox will not respond and shows as not responding in Task Manager. Once I press the button Firefox returns to normal and the AcroRd32.exe instances in Task Manager close.

Windows does not notify me of any solutions and Adobe Reader is up to date.

If rather than closing the tab showing the PDF, I use the tab to show another (non PDF) web page the error does not occur.

For the past couple of days, whenever I close a tab that has been displaying a PDF document, a few seconds later a separate window appears with the message * "Adobe Reader has stopped working" and * "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." The window includes a "Close program" button. Until I press the "Close program" button Firefox will not respond and shows as not responding in Task Manager. Once I press the button Firefox returns to normal and the AcroRd32.exe instances in Task Manager close. Windows does not notify me of any solutions and Adobe Reader is up to date. If rather than closing the tab showing the PDF, I use the tab to show another (non PDF) web page the error does not occur.

Okulungisiwe ngu ataraxy

All Replies (1)

ataraxy
ataraxy Umnikazi wombuzo
more options

Copy of the error message.