This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox alerts me that using 'version' 3.6.13 needs to be upgraded, but when I use 'free download' and restart Firefox I still end up with Firefox 3.6.13--what do I do to get the latest Firefox version?

  • 1 baphendule
  • 6 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu the-edmeister

more options

Responding to Firefox's prompt to upgrade my Firefox version 3.6.13, I use the "free download," select the "install changes," but still end up with 3.6.13. Why? How do I get the latest Firefox version that I need to use?

Responding to Firefox's prompt to upgrade my Firefox version 3.6.13, I use the "free download," select the "install changes," but still end up with 3.6.13. Why? How do I get the latest Firefox version that I need to use?

All Replies (1)

more options

Your UserAgent string in Firefox may be messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox