My firefox shows a crash report as soon as I try to open it. Crash ID: bp-25a260c4-350a-40bb-a14b-66a3f2120204 Please help!
I have tried re-installing firefox and Im still having the same problem. I have even tried installing other browers via memory stick from another computer and nothing works. I can't use my internet...please help!
All Replies (11)
Firefox 9.0.1 Crash Report [@ LoadCtfIme ] https://crash-stats.mozilla.com/report/index/25a260c4-350a-40bb-a14b-66a3f2120204
The crash report is for Firefox 9.0.1 -> do you have one for Firefox 10.0.1?
Do you use an alternative input method (imm32.dll in the stack)?
Thanks for your quick reply. Sorry but I have no idea what this means? I have tried to install the latest version of firefox via a memory stick from another computer but the same thing happens...
The crash ID you provided is for an older version (9.0.1). Do you have any other crash IDs (https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report) you can provide?
The crash IDs I have are as follows:
bp-25a260c4-350a-40bb-a14b-66a3f2120204 bp-7fb18755-d771-4d36-84e6-3d5ad2120206 bp-7a60375b-5cea-4087-b3d6-1fda32120206 bp-55d4fb3b-9d4f-4a13-9071-d27a52120206 bp-305c216a-720a-4f3f-85be-f4bbe2120206 bp-844f09b3-1e6c-40be-8eaa-3c05a2120213 bp-e92b50f9-11ef-4c2f-adc8-eda362120213 bp-0b9286d8-08f8-473f-a62e-5d62d2120214
Thanks
Okulungisiwe ngu cor-el
The crash IDs I have are as follows:
bp-25a260c4-350a-40bb-a14b-66a3f2120204
bp-7fb18755-d771-4d36-84e6-3d5ad2120206
bp-7a60375b-5cea-4087-b3d6-1fda32120206
bp-55d4fb3b-9d4f-4a13-9071-d27a52120206
bp-305c216a-720a-4f3f-85be-f4bbe2120206
bp-844f09b3-1e6c-40be-8eaa-3c05a2120213
bp-e92b50f9-11ef-4c2f-adc8-eda362120213
bp-0b9286d8-08f8-473f-a62e-5d62d2120214
Thanks
None of those are coming up....
Do you use an alternative input method? If so, try disabling and see if that happens.
No I don't ...I have no idea what the problem could be??
Can you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode
How about the profile manager? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile
Unfortunately, neither work as my Firefox won't open at all. Each time I attempt to open it even by entering program paths in "Run" the same box appears "Mozilla Crash Reporter" :-(
If you go to %appdata%/Mozilla/Firefox/Crash Reports/Pending is there files in there? What is their creation date/time (does it coincide with your crashes?)
Yeah there are 100+ files in there ..ranging from 07/05/2o11 to 21/12/2011 some are .extra files and some are .dmp files ???